Privacy Policy racik198 — Personal Data Protection for Malaysian Players

1 Introduction

This Privacy Policy ("Policy") is published by racik198, an online sports betting and casino platform operating for players in Malaysia. It outlines our commitment to protecting your privacy and personal information, and has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

At racik198, we understand that trust is the foundation of a healthy relationship between a platform and its users. When you entrust us with your personal information — your name, phone number, and payment details such as Touch 'n Go or DuitNow — we take that responsibility very seriously. Every decision we make regarding your personal data is carefully considered to ensure your privacy interests always come first.

This Policy applies to all users of the racik198 platform, including website visitors, registered members, and active players. By using any part of our platform, you are deemed to have read and understood this Privacy Policy.

2 Personal Data We Collect

Racik198 collects several categories of personal data depending on how you interact with our platform:

3 How We Collect Data

Your personal data is collected through several channels:

• Directly from you: When you register a racik198 account, fill in a form, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, contact our support team, or complete a survey.
• Automatically: Technical information such as IP address, device type, and usage patterns is collected automatically when you use the racik198 platform via cookie technology and server logs.
• Via approved third parties: In certain cases, we may receive information from payment service providers for the purpose of transaction verification.
• Through the KYC (Know Your Customer) process: When you submit identification documents for the identity verification process required by racik198.

4 Purposes for Using Personal Data

Racik198 uses your personal data for the following legitimate and limited purposes:

• Creating and managing your racik198 member account.
• Verifying your identity and confirming your eligibility as a legitimate user (aged 18 and above).
• Processing deposits and withdrawals through approved Malaysian payment methods.
• Providing sports betting, casino, table games, slots, and Live Casino services.
• Sending you racik198 promotional information, bonuses, and offers (you may unsubscribe at any time).
• Complying with applicable legal and regulatory obligations in Malaysia, including fraud prevention and anti-money laundering.
• Conducting internal analysis to improve racik198's products, services, and user experience.
• Detecting and preventing fraud, bonus abuse, and other unlawful activities on the platform.
• Communicating with you regarding your account, matches, or any changes that affect you.

5 Data Sharing & Disclosure

Racik198 does not sell your personal data to any third party. However, under limited and controlled circumstances, we may share your data with:

• Payment service providers: Such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX partner banks (Maybank, CIMB) — solely for the purpose of processing your transactions.
• Technology service providers: Companies that support the technical operations of the racik198 platform, subject to strict confidentiality agreements.
• Legal authorities: When required by Malaysian law, court order, or a legitimate request from a law enforcement agency.
• Identity verification services: Third parties that assist us in carrying out KYC processes to verify the identity of our members.

In all instances of data sharing, racik198 ensures that recipient parties adhere to data protection standards equivalent to or higher than our own.

6 Data Retention Period

Racik198 retains your personal data only for as long as necessary for the stated purposes:

7 Your Rights as a Data Subject

As a racik198 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:

8 Cookies Policy

Racik198 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the racik198 platform.

9 Data Security

Racik198 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:

• Data encryption: All sensitive data, including payment information and passwords, is encrypted using AES-256 at rest and SSL/TLS in transit.
• Access controls: Only racik198 staff who require access to specific data to perform their duties are granted permission, and such access is reviewed on a regular basis.
• Two-factor authentication (2FA): Available and encouraged for all racik198 member accounts as an added layer of security.
• Security audits: Our systems undergo regular penetration testing and security audits conducted by independent cybersecurity experts.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and respond to security threats in real time.

10 Cross-Border Data Transfers

Racik198 operates with a priority on processing data within Malaysia. In circumstances where data may be processed outside Malaysia — for example, through cloud service providers or technical infrastructure — we ensure:

• Such data transfers are governed by contractual agreements that ensure data protection standards equivalent to Malaysia's PDPA.
• The recipient country or entity complies with internationally recognised data protection standards.
• You will be notified of any material cross-border data transfers through updates to this Privacy Policy.

11 Child Protection

The racik198 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe your child or an underage individual has registered an account on racik198, please contact us immediately at support@racik198.im.

12 Privacy Policy Amendments

Racik198 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. You will be notified of any significant amendments through:

• In-platform notification on racik198 when you next log in.
• Email to your registered address for significant changes.
• Update the "Last updated" date at the top of this document.

Your continued use of the racik198 platform following any published amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13 Contact Our Data Protection Officer

If you have any questions or concerns, or wish to exercise your rights under this Privacy Policy, please contact the racik198 Data Protection Officer (DPO):

• DPO Email: privacy@racik198.im
• General Support Email: support@racik198.im
• Live Chat: Available 24/7 on the racik198 platform
• Target Response Time: 3 business days for email, instant for live chat

Privacy-related complaints will be investigated transparently, and you will be kept informed of your case's progress at every stage. If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the authority responsible for enforcing the PDPA 2010.